Privacy Policy

 

1. Introduction
Nina Lumi values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and manage your data in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African privacy laws.

2. Information Collection
2.1 Personal Information
We may collect personal details such as your name, email address, phone number, shipping address, payment information, and demographic details when you interact with our website or make purchases.

2.2 Non-Personal Information
We also gather non-personal data, including IP addresses, device information, browser type, and website usage patterns, to improve your experience and optimize our services.

3. Use of Information
3.1 Purpose
We use personal information to process orders, manage transactions, communicate with customers, provide support, and enhance your shopping experience. Non-personal data is used to analyze trends, monitor website performance, and tailor content to your preferences.

3.2 Marketing Communications
With your consent, we may send you newsletters, promotions, or updates about Nina Lumi products and offers. You can opt out of receiving these communications at any time.

4. Information Sharing
4.1 Third-Party Service Providers
We may share your personal data with trusted third-party providers who assist in running our business, such as payment processors, couriers, or marketing platforms. These partners are bound by strict confidentiality agreements.

4.2 Legal Compliance
We may disclose your information to comply with legal requirements or to protect the rights, property, or safety of Nina Lumi, our customers, or others.

5. Data Security
5.1 Measures
We employ robust technical and organizational safeguards, including encryption, secure servers, access controls, and regular security assessments, to protect your information from unauthorized access, disclosure, or misuse.

5.2 User Responsibility
We encourage users to protect their account credentials and exercise caution when sharing personal data online.

6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Upon request, we will delete or anonymize your data unless retention is needed for legal or business purposes.

7. Your Rights
7.1 Access and Updates
You have the right to access, update, or correct your personal information.

7.2 Withdrawal of Consent
You may withdraw your consent for us to process your data at any time, subject to legal or contractual obligations.

8. Changes to Privacy Policy
Nina Lumi reserves the right to amend this Privacy Policy. Updates will be communicated via our website or directly to registered users.

9. Contact Information
For questions or concerns regarding this policy, please contact us at info@ninalumi.com.

10. Conclusion
By using the Nina Lumi website, you consent to the practices outlined in this Privacy Policy. We encourage you to review this policy periodically for updates or changes.