Shipping and Returns Policy

Shipping & Delivery

Each piece is made to order with care, requiring a production lead time of 7–9 working days.

Please allow 2–3 weeks for delivery from the time your order is placed.

Shipping within South Africa is R120, and international shipping to the USA is $12.

Once your order has been dispatched, you’ll receive a waybill number and a link to track your shipment.

Returns & Refunds

Every velvet tapestry is made to order, just for you. For this reason we can’t accept returns or exchanges for change of mind — please check the size before ordering.

If something is wrong: if your piece arrives damaged, faulty or misprinted, we’ll make it right with a replacement or a refund. Please contact us within 14 days of delivery through the Contact page or the WhatsApp button on the right side of the page, with your order number and clear photos of the problem. Please don’t send anything back before speaking to us.

Cancellations: because production starts quickly, orders can only be cancelled within 30 minutes of ordering.

Lost parcels: if your order hasn’t arrived within the expected delivery time, contact us and we’ll track it down or resend it.